4aGoodCause uses the Automated Recurring Billing (ARB) service to store and charge the credit cards of your monthly donors. If a donor enrolls as a monthly giver on your donation page, we automatically create a subscription for that donor in the ARB service. This subscription stores the payment information and charges the card each month.
If a donor contacts you needing to cancel their monthly gift, you should login to Authorize.net and cancel their ARB subscription.
To cancel an active subscription please follow these steps: